Cancellation and refunds

1. Scope

This policy applies to payments made to Zenffy Solutions Private Limited (CIN: U62013KL2026PTC106027) for Zenffy software and services, including payments made through a Zenffy payment link or inside a WhatsApp conversation with a Zenffy agent.

Where a written agreement with us sets different cancellation or refund terms, that agreement applies.

2. Cancellation

You can cancel a Zenffy service or subscription at any time by emailing hello@zenffy.com from the email address on your account. Cancellation takes effect at the end of the current billing period, and you will not be charged again after that.

If you cancel before a service has started, we will refund the full amount paid for it.

3. Refunds

We will refund a payment in full if you were charged more than once, charged the wrong amount, or charged for a service we did not provide. Please request a refund within 7 days of the payment by emailing hello@zenffy.com with the payment date, amount, and reference.

We review refund requests within 3 working days. Approved refunds are made to the original payment method and usually reach your account within 5–7 working days, depending on your bank or payment provider.

4. Verification payments

We may ask for a small payment, such as ₹1, to confirm that a payment method works. Verification payments are refunded in full automatically, without a request from you, and usually reach your account within 5–7 working days.

5. Contact and updates

For questions about a payment, cancellation, or refund, email hello@zenffy.com.

We may revise this policy when our services change. The date above identifies the latest version. Also read our website terms and shipping and delivery information.